Last Updated: 2017/10/02
In this Policy:
"Website" means all the Somfy’s websites
"Law" means the rules and regulations applicable to the protection of your personal data
"Somfy Group" means Somfy affiliates as mentioned in article 4 “Contact”
"Somfy" or “we” means Somfy group affiliates mentioned in “article 4” acting as data controller, or responsible party (where applicable) in your country.
“Services”: means all the services available on the Website and/or our applications and/or provided by Somfy through any compatible device including the remote administration services and usage of wireless home automation systems.
“Contact List”: refers to the list of Somfy’s entities contact details country by country as mentioned in article 4
“Personal data” has the meaning provided under local regulation.
Respect of your privacy and of the Law is important for Somfy and Somfy Group. For this reason we apply this Policy which governs the collection method, usage, disclosing, transferring and storing of your data.
This Policy describes how Somfy, acting as data controller, both for itself and on behalf of Somfy Group collects, uses and processes personal data which is collected from you as a user of our Services. The Policy applies regardless of whether this use is done via computer, mobile phone, tablet, TV or other device for access to our Services. It is important to read carefully the policy since every time you use our Services, we consider that you accept the practices described in this Policy. If you do not agree with the practices described in the Policy, you should not use our Services.
We may review this Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Policy and, in some cases, we may provide you with additional notice such as adding a statement to our homepage or sending you a notification through our Services. We encourage you to review the Policy when you access our Services or interact with us.
The most recent version of the Policy remains available on relevant Somfy Websites. You can check the date of the last update at the top of this Policy to see when the Policy was updated.
We collect your personal data when:
You create a personal account in the “my account” section or a professional account on these Websites
You purchase a Somfy product or subscribe to a Somfy service online
You use our Services on any device
You register our commercial warranties on our Websites
You reach out to us by phone or email to benefit from our consumer services and technical assistance
You ask for a quote or further information by phone or on our Websites
You answer to a satisfaction survey or participate in any promotional offer or game on our Websites
The collection and processing of your personal data is necessary for the provision of the Services and use of the Websites and for us to deal with your requests. We collect and process the following personal data: name, surname, civility, commercial name, postal address, email address, phone number, bank details, photographs related to the use of an accessory allowing to remotely visualizing your home, the date of subscription to a Service or of purchase of a product, information related to a technical issue or any other support request, localization of your products, technical data, home automation systems configuration settings, information related to your project and any other information useful for the processing of your request.
Prior to collecting your personal data, we will always inform you whether providing the data is compulsory or optional.
Any refusal to communicate information compulsory for the processing of your request will prevent us from processing such request.
We use your personal data, generally for the purpose of supplying and improving our products and Services and more specifically for the following purposes.
the proper operation and continuous improvement of our Websites and our products and Services
the creation of statistics to improve the function of our Websites and our products and Services
the creation of membership programs and user communities
to improve the quality of Services we provide to users
to provide maintenance Services to your device
to evaluate the customer market, our products and Services by using statistical data and information on the Services
to be used for marketing research purposes, sending advertisements and other offers (with your consent) and
to send you newsletters and special offers (with your consent)
Non-directly identifying data we collect, such as visited pages or requests, help us better understand your habits and preferences and improve our Websites in your interest.
The hosting of your personal data may be carried out by our hosting services providers.
You may refuse that your personal data are carried out by our hosting services providers but this will prevent us from providing the Services.
For the proper operation of our Services, technical data and usage data related to your hardware as well as technical data and usage data related to the use and setting of your installation is stored and kept in our servers for the whole term of our Services, notably for the products supported by our remote Services and our Home Automation Systems.
This technical data and usage data may also be used by us or one of our partners with your consent for the provision of maintenance and support services. This technical data and usage data, allow us, through a statistical study to improve our products and Services.
We may disclose your personal data in for the following purposes:
With Somfy affiliates: your personal data may be shared with other entities of the Somfy Group for the purposes described in this Policy.
With our services providers: We may share your personal data with our services providers notably for the provision of hosting services. These providers only act as processors and commit not to use your personal data for purposes other than those requested by Somfy as described under this Policy.
With our commercial partners : we may, with your consent, communicate your personal data to ou commercial partners for them to be able to share with you their commercial offers and information on other products and services that you may be interested in.
With other third parties : in addition to the cases described above, we may, with your consent, share your personal data with other third parties notably with regards to the compatibility of our products and Services.
With third parties as part as a merger/acquisition: we may share your personal data to a third party as part as a merger, a transfer of business or acquisition.
complying with the law and answer requests from public authorities
taking legal action or exercising our right to defend ourselves
preventing fraud or any other illegal activity
Somfy processes and stores your personal data on servers located in the EU.
Somfy may disclose your personal data to other companies within Somfy Group, to carry out the activities set forth in this Policy. This personal data will be accessible to companies belonging to Somfy Group and natural or legal persons working in Somfy Group which are responsible for the processing of your data on our behalf in order to provide the Services to you.
Subject to applicable Law, Somfy can also subcontract the processing of your personal data or disclose your personal data to third parties located in countries which are Member States of the EU, States parties to the EEA or to third countries in compliance with the applicable law.
Our Websites and Services may offer social sharing features and other integrated tools which allow you to share actions you take on our Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
You are legally entitled to request access to your personal data, rectify your personal data, erase your personal data and to object to the processing of your personal data.
To exercise such rights, please contact your country’s Somfy entity’s (see Article 4).
You may accept to receive commercial offers and information from Somfy, Somfy Group or our partners by ticking the appropriate box when providing your personal data and may unsubscribe to such service at any time by clicking on the hyperlink included at the end of the newsletter page.
Cookies are small text files stored on users' computers during their visits to various websites on the World Wide Web), in order to give to the website the opportunity to identify the user on subsequent visits to the same site. In particular, they provide personalized services such as, for example, users can choose the language in which they prefer to see a web page and this preference is stored so you do not have to choose again the language during the next visit to the same web page. Also they are used in the famous «shopping cart» where the user can store various products that he intends to buy and come back at a later time to buy. Apart from the above uses, cookies can be used to monitor the movements of users on the web to form the profile of their preferences in order to present them with advertisements they would likely find attractive.
When you visit the Websites, cookies may be installed on your computer, mobile phone or your tablet in order to continually upgrade the navigation experience of visitors to our Websites and the use of Home Automation Systems.
Different kinds of cookies are used on our Websites for different purposes.
Some are required in order to use our Websites or Services. These cookies allow you to use the basic functions of our Websites or Services. Without them, you cannot use them. These cookies are registered by Somfy and they are related with the operation of the Websites and Services only. You can oppose to the use of these cookies through your web browser.
Other cookies provide information regarding the use and performance of our Websites and Services and help us improve their operation (for example the most visited pages, etc.). Most of them are cookies of Somfy or Somfy Group. You can oppose to the use of these cookies through your web browser.
Advertising cookies allow us to display adverts which are adapted to your interests on our Websites or Services or else, while you are visiting any website. They are notably used to limit the number of display of a same advert on the pages you visit and assess the efficiency of an advertising campaign. Refusing that these cookies are activated will not affect the proper functioning of our Websites and Services. However, the fact that these advertising cookies are deactivated will not prevent advertising from being displayed on our Websites or Services or on other the pages you visit. It will only result in the display of adverts which are not necessarily adapted to your interests or preferences.
You may accept or decline the deposit and reading of cookies at any time by:
setting your browser to disable or accept cookies,
setting your browser to be notified of cookie deposits so that you can accept and reject them in a specific way,
You may block cookies by using the opposition means described above.
Also, your Web browser handles cookies. You can also modify the setting of your web browser at any time to (i) delete cookies from your hard disk, (ii) prevent the storage of new ones, or (iii) receive a warning before storing them in order to proceed with their blocking.
By doing so, you will be able to automatically block cookies. If your browser’s setting are configured in order to block all cookies regardless of their nature, you may not be able to benefit from all the features of our Websites or Services.
Most web browsers allow you to manage preferred cookies. You can set your web browser to block or delete certain cookies. Generally, you can also manage similar technologies in the same way, using your favorite web browser. You should check which version of each web browser you use, so you can refer to the corresponding instructions that are provided for the management of cookies.
We store your personal data as long as you use our Websites or Services for which we collected them. Once your account related to those Websites or Services is effective, the data collected for the purpose of execution of marketing actions, may be retained up to three (3) years from the account cancellation and be used during this term for the promotion of Somfy Group products.
Bank details (where applicable) are handled by our service provider and are only held for as long as is necessary for the payment purposes.
The data that was collected via cookies is kept only for 13 months as from your consent.
The security of your personal information is of the utmost importance to us.
We have put in place the technical resources needed to prevent the accidental or abusive destruction, loss, deterioration, unauthorized disclosure, or modification of, or access to, your personal data.
Employees with access to your personal data undertake to respect its confidentiality.
The fact that we enable you to access other websites by means of hypertext links shall not render us liable for any practices relating to personal data on these sites.
Please refer to the Contact list available hereinafter to get your country’s Somfy entity’s contacts details:
Egypt: 70 Al Thawra street, 6th floor, Heliopolis. Cairo
+20 2 2291 2600