FAQ

TaHoma now supports multiple installations for the same user. Thanks to this feature, you can keep just one email for all your installations.

The application should prompt you to merge all your installations into the same account. If this does not happen, or if an error occurs during the migration, please follow these procedure.

Background:

You have two TaHoma on two different Somfy accounts (A & B) linked to two different sites (A & B).

When you are logged into one account and want to access another one on the TaHoma app, you currently need to log out and log back in with the other account.

The multi-sites / multi-users features allows you to merge all your sites on one account.

1. Log in to the account you do not wish to keep after the migration (B)

Then go to 'User Management' in the '... ' menu.

2. Click on the button: '+ Add a new user'

3. Select 'Administrator' user role

4. Name the user and click on 'Next'

5. Share the invitation to yourself

You can do it by message, email or just copy/paste the invitation link into the address bar of your phone's browser

6. Before opening the invitation link, log out of this account (B)

7. Then log in to the main account (A)

8. Open on the invitation link shared previously

This should open your application with a popup asking you to accept the invitation. Accept it.

9. You can now switch between installations while staying logged into the same account.

10. Optionnal: If you want to remove the secondary account

Go to 'User management' in the '... ' menu and click on Account B.

From here, click on the trashcan in the top right corner to remove the Account B from Installation B user's.

The migration from TaHoma classic to TaHoma by Somfy is final.

Once you have completed the transfer from one app to the other, you will not be able to use the TaHoma classic app again. ​

HomeKit only allows scenarios created in Home app (“scenes”).

Consequently: TaHoma® scenarios are not available in HomeKit (for TaHoma classic and TaHoma app).
But you can create scenes in Home app which include Somfy equipment! 

Each box generation must follow a specific certification process.

• The current certification process concerns the 2nd generation TaHoma® box meaning the ongoing version, whether you already have TaHoma® at home, or you are getting a new box.
• The 1st generation of TaHoma® box & Somfy box (both square-shaped), and TaHoma® DIN-Rail V1 are not compatible.

TaHoma® app enables to link between home equipment and devices using HomeKit* technology. This link is a direct local connection between the device used to control (TaHoma, TaHoma switch,TaHoma DIN Rail V2 and Connectivity Kit) and the equipment it controls.

This connection requires specific development with embedded software (therefore local) in each box.

Note: the usual compatibilities developed for TaHoma® with other service partners worked for the most part via the Cloud.

Even if the Amy sun protect io automatism has been developed to avoid unwanted activations, it is better to deactivate Amy sun protect io automatism in winter period or whenever you don’t need it. 

To deactivate Amy sun protect io, it is simple: You just have to slide the toggle to the left.